Live Chat
Turn website visitors into conversations — and conversations into contacts.
Add a live chat widget to your website with one line of code. Visitors message you, your team answers from a shared inbox inside Maxwelo, and every chat is linked to a contact automatically.
Capabilities
Everything included
- One line to install — Create a widget in Maxwelo, copy the snippet, and paste it on any website. That single script tag is the whole install.
- Your name, colour, and greeting — Give the widget your name, match your brand colour, and write the greeting visitors see when they open it.
- Ask for what you need — Visitors share their name, email, and message. Make a phone number optional or required.
- A shared inbox for the team — Waiting, Mine, Active, and Closed — everyone sees which visitors need an answer and who is handling what.
- Real-time for your team — New chats and replies appear in the inbox as they arrive, with a notification and a waiting-count badge in the navigation.
- First reply claims the chat — The first teammate to answer owns the conversation, so a visitor never gets two replies from two reps.
- Every chat linked to a contact — Visitors are matched to an existing contact by email, or a new contact is created — no copy-paste from a separate chat tool.
- Every plan — Live Chat is included on every plan.
One script tag adds the widget to any website
Live Chat is included on every plan
“Paste one script tag, answer from a shared inbox, and every visitor lands in your CRM as a contact.”
FAQ
Questions about live chat
Maxwelo's live chat puts a chat widget on your website with one line of code. Your team answers from a shared inbox inside Maxwelo, the first reply claims the chat, and every chat is linked to a contact. Live chat is included on every plan, starting at $29 per user per month billed annually.
Does Maxwelo have live chat for my website?
Yes. Maxwelo, the sales platform, has a live chat widget for your website. Visitors message you, your team answers from a shared inbox inside Maxwelo, and every chat is linked to a contact automatically.
How do I add the chat widget to my website?
Create a widget in Maxwelo, copy the snippet, and paste it on any website. That single script tag is the whole install.
Can the chat widget match our brand?
Yes. Give the widget your name, match your brand colour, and write the greeting visitors see when they open it.
What does a visitor fill in to start a chat?
Their name, email and message. You choose whether a phone number is optional or required.
How does the team share incoming chats?
Chats sit in a shared inbox with four tabs: Waiting, Mine, Active and Closed. Everyone sees which visitors need an answer and who is handling what. New chats and replies appear as they arrive, with a notification and a count of waiting chats in the navigation.
Can two reps answer the same chat?
No. The first teammate to answer owns the conversation, so a visitor never gets two replies from two reps.
Do website chats go into the CRM?
Yes. Visitors are matched to an existing contact by email, or a new contact is created, so nothing is copied over from a separate chat tool.
Which plan includes live chat?
Every plan. CRM, at $29 per user per month billed annually, includes the live chat widget, and so does every plan above it; Enterprise has custom pricing. Monthly billing is available at about 20 percent more.
Prices and plan contents as published at maxwelo.com/pricing on October 21, 2026.
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